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4Recruitment Services are seeking  a  Senior Housing Compliance Lead to assist our housing association client  based in Southwark, London.
  
The role will focus on managing and co-ordinating all determinations received by the Housing Ombudsman and ensuring that all orders are complied with on time. This includes liaising directly with the Housing Ombudsman, residents and internal staff to ensure deadlines are met.
  
All aspects of the role are to support the compliance with the Housing Ombudsman Complaints Handling Code and provide a dedicated focus on these areas to ensure that the best service we can provide to the Housing Ombudsman and our residents is delivered.
  
DUTIES AND RESPONSIBILITIES INCLUDE:

Meet all targets in providing evidence of compliance for determinations received information by the Housing Ombudsman
Manage all contacts received from the Housing Ombudsman service including queries and questions they may send.
Ensure that all determinations are logged accurately on chosen system in a timely manner
Promoting the good practice of the complaints policy and procedure to all staff
Identify potential reputation risks and work with operational and communications teams to take mitigating action   
 ESSENTIAL REQUIREMENTS:

Demonstrable experience of complaint handling and working in a complaint environment
Very good knowledge of the Housing Ombudsman Complaint Handling Code
Excellent communication skills both written and verbal
Good knowledge of housing practices and procedures
Strong planning and organising skills to ensure priorities are kept and deadlines delivered   
What we offer:

24 hour one on one specialist consultant based within your geographical area
4Recruitment Services Employee Benefits Programme
Our own dedicated payroll support ensuring you get the full benefits of your payment   
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email  (url removed)