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Our client is looking for a PC Field Service Technician, where you'll play a crucial role in maintaining and supporting their customers' IT infrastructure. They are committed to delivering exceptional service and ensuring customer satisfaction.
Key Responsibilities:

Respond to service tickets in your regional queue and update ticket progress after each visit.
Return all parts in a timely manner via the returns process with appropriate paperwork.
Raise warranty tickets and manage with vendors as required, maximizing warranty credits.
Work within a team to achieve departmental KPIs & Goals (SLA, Customer Satisfaction, Utilisation, Efficiency, Productivity & Financials).
Build and maintain professional relationships with customers onsite.
Regularly attend daily calls and team meetings.
Essential Qualifications:

SC Level Clearance.
English and Maths to GCSE standard.
Full clean driving license.
2+ years of experience in a PC field service environment or PC field workshop environment.
HP and Dell Accreditations for grade.
Familiarity with current Microsoft desktop operating systems.
Hardware skills: Diagnose, troubleshoot, support, and repair (including complex laptop break/fix repairs).
Installation skills: Customer builds/Apps.
Flexibility and willingness to travel.
Willingness to participate in the standby rota (24x7x365).
Although the role is initially for a 5-month period there is a high possibility of extension. If you're interested in this role, please forward an up-to-date copy of your CV or call me on (phone number removed).
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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