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Customer Service Representative

Monday to Friday 9am – 5pm

£24000 - £26000 dependent on experience.

I am recruiting for a Customer Service Representative for a global courier company near Heathrow.

The role is multi – functional handling a variety of requirements within the Customer Services department including but not limited to, handling enquiries and complaints, POD/service performance reporting, booking inbound/outbound collections.

Communicate effectively with customers, internally with other departments and with overseas offices via email and telephone.

Resolve customer queries & complaints via phone & email within dedicated time frame

Generate and provide quotations to customers.

Directly liaise with other offices and agents to ensure KPI’s are met and adhered to.

Monitor shipment contents in line with compliance, liaising with customers on restrictions and prohibitions

Ensuring status updates and POD’s on all consignments are updated within the transit time and are provided to the customer

Completing collection notes prior to hand over to the operations department

All ad-hoc tasks as required

Experience

Previous customer service experience within the courier industry

Strong Microsoft Office skills including excel, word and outlook.

Ability to learn, adapt and prioritise in line with deadlines

High level of attention to detail

An individual with a genuine desire to grow their skillset with a can-do approach to all tasks set