Login to Apply

Customer Service Associate/ Financial Services / Banking / Birmingham / up to £24,000pa

Job Title:Customer Service Associate

Location:Birmingham City Centre - Hybrid

Employment Type:Full-time

About Us

We're hiring on behalf of a dynamic organisation for a Customer Service Associate role! This is a fantastic opportunity to play a key role in delivering outstanding service to both internal and external stakeholders.

With full training provided, you'll have the chance to grow within the role and progress your career within a supportive and forward-thinking business.

Key Responsibilities

Handle inbound and outbound customer enquiries professionally and efficiently

Assist customers with queries relating to mortgages, loans, and related financial products

Maintain accurate records of customer interactions and transactions

Educate customers on our products, services, and policies

Collaborate with internal teams to ensure smooth service delivery

What We're Looking For

Proven experience in a customer-facing role

Background in financial services and lending products is desirable

CeMAP qualification (or currently working towards it) is preferred

Experience in a call centre environment is advantageous but not essential