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Part-Time Customer Service Representative (20/25 hours)

Location: West Malling - 3 days office/2 days home

Hours: Monday to Friday, 12:00 PM - 5:00 PM or 1:00 PM - 5:00 PM

About Us: Are client a dedicated housing association committed to providing excellent service and support to their residents. Their mission is to ensure everyone has a safe, comfortable, and happy home environment. We are currently seeking a passionate and customer-focused individual to join our clients team as a Part-Time Customer Service Representative.

Role Overview: As a Customer Service Representative, you will be the first point of contact for our clients residents, addressing their enquiries and concerns with professionalism and empathy. Your role is crucial in maintaining our high standards of customer satisfaction and ensuring our residents receive the best possible service.

Key Responsibilities:

Respond to resident enquiries via phone, email, and in-person
Provide accurate information regarding housing policies, maintenance requests, and other services
Assist residents with resolving issues and escalating them when necessary
Maintain detailed records of customer interactions and transactions
Collaborate with other team members to ensure efficient and effective service delivery
Participate in regular training to stay updated on our policies and proceduresQualifications:

Previous experience in customer service or a similar role is preferred
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to work independently and as part of a team
Proficiency in basic computer applications (e.g., MS Office)
A positive attitude and a genuine desire to help others

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK