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We are working exclusively with our client in thier search for a Facilities Manager. This role offers the chance for an experienced factilities professional to come in help affect change within the department. The role will involve travel and management of sites across the UK and Ireland, but is predominantly based in the Head Office of Newcastle.

You will be responsible for:

* Lead and manage the helpdesk, ensuring efficient coordination and communication across all service areas.

* Oversee subcontractors to ensure timely and high-quality service delivery for both hard and soft facilities management services.

* Manage the delivery of mechanical and electrical (M&E) services, cleaning, waste, catering, and security.

* Ensure compliance with all health, safety, and regulatory standards.

* Collaborate with internal and external stakeholders to meet service-level agreements (SLAs)

* Drive continuous improvement in service delivery and operational efficiency at all sites

About You

To be successful for this role you will need:

* 5 years' Facilities Management experience

* Experience in running or overseeing a helpdesk operation

* Experience in managing subcontractors and ensuring compliance with service-level agreements (SLAs).

* Strong skills in managing budgets, resources, and schedules

* Ability to lead, motivate, and manage teams

* Strong interpersonal skills to engage with a wide range of stakeholders

* A proactive approach to identifying and resolving issues

* The ability to take an open mind approach to every day tasks and innovate

A DBS check will be required