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Prestige Staffing are a leading Social Care Agency specialising in providing care and support for vunerable adults and children.

We are now seeking a full time customer support assistant to help with a list of duties which include but are not limited to;

* Liaising with other colleagues, employees and clients

* Answering calls and dealing with queries

* Maintain a high level of customer service at all times

* Raising support tickets to enable tracking and resolution of customer requests

* Investigating and resolving customer complaints then closing support tickets

* Maintaining a database of customer information

* Escalating inquiries to the appropriate team, when necessary

* Checking product or service availability

* Assisting customers with registration or account creation

* Passing customer feedback onto the product or sales team to improve the organisation’s offerings

* Maintain a high level of work ethic

* Using multiple systems to find data, process data and cleanse data

* Co-ordinating between a team

In Return, Prestige Staffing are offering a competitive salary, with benefits and the opportunity to work with a fast growing company with a lot of opportunities to progress

Hours are Monday - Friday 8am-5pm