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As Customer Support Advisor - Compliance you will be joining a growing not-for-profit membership organisation who work in the recycling and sustainability sector. They have a collaborative, supportive and inclusive culture. The position is based in Banbury and offered on a part time (min 3 days a week) or full time, permanent and offers a salary of between £30,000 to £33,000 (pro rata for part time) Mon - Fri with flexible hybrid working with a min of two days in the office each week.

Purpose of the role:

To provide support and advice for members. Developing knowledge of this sector and focusing on the audit service

Key Responsibilities for the Customer Support Advisor - Compliance:

Handling incoming member queries within the requirements of their SLAs
Successfully delivering compliance audits
Using CRM system data ensuring effective support
Supporting member compliance queries for labelling service
Analysing packaging data to ensure data supplied requirements are met
Identify ways to support members through the audit process
Answering any queries to a positive conclusion
Developing knowledge of the sector
Building relationships with the wide range of members
Using knowledge developed to assist with the development of tools and tailored support
Working with the Marketing team on member communications
Liaising with the finance team
Coordinating artwork requestsKey Skills Required for the Customer Support Advisor - Compliance:

Solid customer service skills
Experience of working within audit or compliance would be an advantage
Confident communication skills
Experience of working with a CRM system
Organised administration skills
Strong IT skills fluent in Microsoft Office
Ability to work independently and as part of a team
An interest in learning and taking on new skills
Excellent rapport building skills with the ability to own the relationship

What's in it for you?

Full or part time (min 3 days a week) permanent role
A salary of up to £33,000 (pro rata for part time)
Flexible hybrid working - min 2 days in the office each week
25 days holiday + extra for Xmas close down and bank holiday - you can buy hol too
Up to 10% annual bonus
10% non-contributory pension
Annual 2 days off for volunteer opportunities
Childcare holiday scheme daysPlease note closing date 15th August 2024c