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Maintenance Administrator - Construction & Maintenance Company
Company Info:
My client specialises in construction and maintenance services, providing expertise across mechanical and electrical installations, refurbishments, and both planned and reactive maintenance. They work with diverse sectors, including education, healthcare, and commercial properties, focusing on quality, reliability, and tailored solutions for their clients.
Examples of Duties (but not limited to):
* Answering incoming calls / making outbound calls as required.
* Regularly checking and dealing with queries and call logs to all shared mailboxes.
* Creating and updating jobs on our EvoM system, creating and updating notes.
* Inputting RM appointments into engineer’s diaries with the aim being to meet the SLA.
* Updating and checking client portals.
* Ordering parts internally as and when requested/required by engineers.
* Tracking and chasing the progress of part deliveries with suppliers.
* Arranging return visits for engineers for uncompleted jobs or to fit additional parts.
* Full responsibility for diary management/scheduling of allocated engineers and contractors as needed.
Skills required:
* Customer Helpdesk experience.
* Experience of working in a call handling environment, preferably in the building sector.
* Demonstrable interpersonal skills over telephone, email and in person.
* Ability to use questioning skills to identify root causes of client issues and find solutions in an efficient and customer focused manner.
* Solid experience of working with computer as well as industry specific systems and data entry.
* Ability to be calm under pressure and manage clients’ issues and expectations suitably.
* IT literate (including Word, Excel, Outlook etc)
* Highly organised
* Good with figures and excel spreadsheets
Hours/What They are offering:
* Days/hours of work are Monday to Friday 8am to 5pm – office based role.
* Company pension scheme
* Group Life scheme
* 28 days holidays per annum rising to 33 after a full complete year (incl BH)
* Salary £28,000-£32,000 depending on experience
Maintenance Administrator - Construction & Maintenance Company