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Our International eCommerce client pride themelves on being the most customer-centric delivery partner in cross-border eCommerce, ensuring excellence and care is taken in every parcel.

They help Retailers reach shoppers worldwide through seamless cross-border delivery solutions with a relentless focus on excellent customer service. By investing in people and technology, they drive innovation in eCommerce delivery, ensuring expertise, quality and care in every parcel's journey.

Due to expansion our International eCommerce client now require a Senior Warehouse Supervisor ideally with a background in cross border eCommerce to join their team in Heathrow working a late shift 1.30pm to 10pm

The role:

Salary - Circa 45k DOE

Working with the Operations Manager, Senior Logistics Manager and teams across the business, this role will involve being a key member of the operation using our clients systems to give their customers the best possible experience shipping with them.

What you'll do:
- Support the operations manager in achieving optimum individual & team performance through effective & consistent application of approved processes, methods & practices (best practice methods, contingency arrangements etc.)
- Ensure optimum application of standard processes by working alongside the team to observe compliance with best practices.
- Work with staff at all levels on business improvement initiatives related to the individual employee, team or operation.
- Update the operations manager with progress made and any issues encountered.
- Ensure that warehouse staff of circa 20 comply with company rules at all times.
- Become the expert on the floor of all company systems, internal and 3rd party, managing training and refreshing to warehouse staff.
- Ensure staff complete required check sheets on a daily/weekly basis and file them accordingly.
- Support the growth & retention of business by ensuring all warehouse functions perform as required.
- Complete all required daily reports and follow up where needed.
- Manage all exception parcels and ensure they are updated in a timely manner to the relevant departments. This will also include processing the exception parcels once the parcel can be shipped.

What they are looking for:
- Ability to work in the fast paced cross border logistics space, with a keen eye for attention to detail.
- Clear and concise written and verbal communication. The ability to communicate at all levels of the business, to all stake holders internally.
- Counter balance fork lift licence desirable.

Company Information :
200 countries
60+ experts
Lots of happy customers such as: River Island, Beauty Bay and The Hut Group

What makes them different?
- Exceptional eCommerce Delivery Solutions
- Your Trusted Advisors For Cross-Border Shipping
- Uncompromising Quality, Care, Innovation and Expertise

But most importantly...

It's 'never JUST a parcel'. A positive delivery experience drives repeat purchases and as a hugely customer-centric business, they become an extension of a Retailers brand through quality services which encourages customer loyalty and leads to more online transactions