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Administrator Finance and Support Co-Ordinator

Part time 3 days per week

4 Months Contract

£12.38 per hour

To contribute towards the provision of a high quality Commercial Waste Service by providing support in terms of credit control and customer service .

You will be responsible for delivering a high quality, customer focussed service.

Develop and maintain relationships with business and trade customers.

Liaise with trade customers, processing all account documentation to ensure customer satisfaction and retention.

Ensure Duty of Care paperwork is produced for all customers in order to meet legal requirements.

Assist the Senior Credit Controller with invoicing and credit control, producing invoices in a timely manner and ensuring controls are in place regarding payment.

Arrange ad-hoc collections and invoices for business customers, providing all associated paperwork.

Maintain the customer database and ensure it is accurate and up to date.

Manage and distribute Round Lists for the crews and ensure they are kept up to date with new customer information etc.

Setting up appointments with trade customers.

Triage customer feedbacks for both the commercial and non-commercial side of the Service, providing solutions and escalating more complex feedbacks as appropriate.

Undertaking any support duties as necessary for Waste Services as a whole, including general administrative tasks such as filing, photocopying etc.

You will consistently demonstrate the personal qualities and behaviours required of a Commercial Development Assistant.

Lead by example in reflecting values of respect and dignity in the daily contact with staff, partners, stakeholders and customers.

Take responsibility and accountability for your own performance.

Consistently strive towards improving the quality of the service being delivered.

Effectively work with fellow employees to promote partnership working, exploit synergies and promote successful service outcomes.

Treat team members, customers and colleagues with respect and dignity.

Work in a positive and co-operative manner with other members of the Team.

Treat fellow team members, customers and colleagues with respect and dignity.

Contribute positively to team meetings.

You will be responsible for making a corporate contribution.

Assist in ensuring that all policies, practices, legislation and codes of practice are adhered to.

Ensure that information is properly communicated.

Be committed to equality and diversity policies.

Interested please apply