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Customer Service Advisor

* Sunderland SR5 (great transport links)

* Monday to Friday, 9am to 5.30pm (no weekends)

* £25,000 per annum

* Initially temporary for 3 months, with a potential permanent contract available for top performers

A number of inbound Customer Service Advisors are wanted to join a successful global company at their Sunderland site.

Based out of stylish offices with modern tech, casual dress and great staff facilities (comfy breakout room, kitchen, games tables, even a beer tap), you’ll play a key frontline role in providing a first-class service to your customers.

What You’ll Be Doing

* Taking your customers on their journey from initial enquiry through to product delivery and after service care.

* Taking an empathetic, understanding approach to your customers at all times.

* Using your product and industry knowledge (which you will gain through top quality training and development) to guide your customers and make sure they are receiving the best advice possible.

* Processing customer payments through the system.

* Liaising with other departments such as production or dispatch to ensure orders are on time.

What You will Bring to the Team

* First class customer service skills

* A passion for helping people – while a professional customer service background is great, we are also keen to speak with you if you have different industry experience such as care/support work or sales.

* IT literate – all your customer comms are logged through the inhouse systems.

* A strong team ethic.

* Empathy and resilience – on occasion, some customer calls can be challenging but rewarding, so if you can bring these skills, we will give you the training to be a success.

For further details, please apply or contact Fay Scott at Pin Point Recruitment