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Major Recruitment have an exciting opportunity for a Customer Services Administrator to work for our well-established client in Hartlepool on a permanent basis. Our client is a global manufacturing business with two sites in the UK and are a leading independent, global manufacturer of specialty aroma chemicals and natural extracts for the flavour and fragrance industry. Established 90 years ago, they partner with the world's biggest flavour and fragrance companies to manufacture specialty aroma chemicals and unique natural extracts that make a difference for their customers and their products.

You will be responsible for managing customers and all order related issues in an efficient manner. You will co-ordinate the customer needs through the appropriate departments from initial enquiry through to shipping of raw material or finished product, the ideal candidate will also have a background within the manufacturing industry.

What are the benefits?

Company pension - secure contributions toward retirement
5% annual bonus, dependent on company performance
Enhanced sick pay - support during illness and recovery
Salary - £26.000 per year
Bupa healthcare from day one - immediate access to quality healthcare
Pay 1" pension enrolment - matched contributions for retirement planning
Death in service - 4x annual salary, providing peace of mind for you and your family
25 days holiday plus bank holidays - supporting work-life balance
The company hold a great reputation
Progression opportunities
Flexible working hours - allowing adaptability around personal and family needs
Cycle to work scheme - promoting health and sustainability
Enhanced maternity leave - 12 weeks at full pay
Health & wellbeing programme - resources and support for mental and physical health
On-site parking - convenient access to work facilities
Private medical insurance - comprehensive health coverage from day one
Referral programme - incentives for successful candidate referrals

Key Responsibilities

Receive and enter customer orders onto the MRP system
Review order confirmations and verify accuracy within 48 hours of order entry and notify customer.
Keep client proactively informed about the status and progress of orders and take appropriate action to maximize punctuality and prevent delays
Handle all order amendments, whether requested by the customer or company, and communicate status to all parties involved.
Work with Planning & Sales to determine inventory management plans for customers.
Respond and assist on all supply chain related issues
Receive and manage customer complaints and enter them in the non-conformance database. Liaise with Sales Managers and assist to bring the complaint to a close and complete the administration instructions accordingly.
Effectively escalate issues to Supervisor and/or Senior Manager where appropriate.
Maintain customer records and master data. Ensure its accuracy on a consistent basis.
Identify and pro-actively manage your training needs
Provide effective cover to co-workers who are on holiday or on sickness leave.

If you are interested in this position, please apply by uploading an up-to-date CV showcasing your experience, please do not call the office. If you have been successful, you will hear back within 2 days.

INDMG