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PP Associates are delighted to be supporting a growing business in Warrington to find a Customer Service Advisor.

As Customer Service Advisor you will be responsible for all types of inbound customer queries. Your role will be busy, fast-paced, and varied. Your role will be office-based and not a callcentre environment and you will be supported by experienced colleagues and your manager.

As a Customer Service Advisor, you will play a pivotal role in ensuring customer satisfaction by:

* Responding to inbound queries related to orders, warranties, defects, and deliveries

* Accurately updating customer query data in our system for team transparency

* Collaborating across departments and with partners to resolve customer issues

* Processing and sending sales orders promptly and accurately to partners

* Preparing and processing customer quotes, including service charges

* Meeting SLA and KPI targets related to response times and resolution outcomes

What We are Looking For:

* Proven experience in a customer service role

* Excellent relationship-building skills with a customer-first mindset

* A calm, empathetic approach combined with diligence and high standards

* Proficiency in IT, with the ability to learn new systems quickly.

Your Opportunity:

* Stability

* Longevity

* Training

* Support

* Career development

* Variety in your role

* Autonomy

Salary & Benefits:

* £26,000 to £30,000 (depending on experience)

* Bonus

* 20 days holiday (increasing to 23 after 1 years’ service, and 25 after 3 years’ service)

* Company pension