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Role: Housekeeping Supervisor.

Location of work: Royal Wharf.

Hours: 8:00am - 17:00pm.

Duties & Responsibilities

* Ensure all communal and staff areas are cleaned to the highest standard possible.

* Hands-on with cleaning tasks as and when required.

* Ensure all supervisory duties are carried out to the Deputy Property Director’s (or their appointed Manager’s) instructions.

* Keep records of staff lateness, sickness, appointments, and holidays.

* Carry out supplies stock takes monthly.

* Keep staff info folders up to date.

* Deliver exceptional customer service to the Management team and all residents.

* To be a part of the Estates Team maintaining the policies, company rules and quality of Ballymore.

* Attend regular training sessions.

* Ensure the staff uniform is worn and standards of appearance are always maintained.

* Maintain a high standard of work throughout the Estate.

* Ensure that all works are carried out as per specification.

* Attend monthly meetings with your line manager and working colleagues.

* Report any damage or defects immediately.

* Ensure that all your equipment is kept in good working order, reporting any faults to your manager.

* Ensure you address all residents, visitors and staff in accordance with the company standards at all times.

* Regularly attend on-the-job staff customer care and in house training courses.

* Report all maintenance issues to include light bulbs, trip hazards etc. to the Facilities Manager.

* Ensure that time sheets are accurately filled in daily, together with any other necessary forms.

* To help to create a ‘can do, will do, with pleasure’ culture within all aspects of the Residential Estates Team.

Skills, Experience & Qualifications

* Previous supervisory or management experience within the Housekeeping / Cleaning industry.

* Strong communication skills.

* Good written and verbal English.

* Basic IT Skills (Word/Excel Etc).

* Ability to make dynamic decisions.

* Ability to work using their own initiative.

* Ability to work unsupervised.

* Good working knowledge of CoSHH legislation and Health & Safety regulations within the cleaning industry.

* Team player

* Approachable Due to the nature of our business this is a developing job description and additions, or changes will be made as and when the need arises, with full consultation beforehand

*Ballymore operate as an equal opportunities employer