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We have an exciting opportunity for a Account Handler to join our amazing team based in Lancing.

Location: Lancing, West Sussex (Hybrid working)

Salary: £25,685 per annum, Band C, Level 3

Term: Permanent

Working Hours: 35 hours per week

We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.

About the Account Handler Role: 

As our Account Handler, you will act as a prime contact point for Unity's portfolio of clients comprising of individual Scout and Guide groups or other external small charity clients for their insurance requirements.

What we are looking for in our Account Handler:

Experience with youth charities and their insurance needs

Experience working in the commercial insurance industry

Computer literate and experience in using insurance systems

Knowledge and experience of FSA Compliance and TCF practices

Must be able to demonstrate experience in insurance broking

Must be able to advise on, sell and service all classes of commercial insurance products

Professional insurance qualifications

Cert CII or Diploma in Insurance

Key responsibilities as our Account Handler:

Offering information, guidance and quotes to existing clients in respect of their insurance needs

Cross-selling and up-selling relevant products to existing clients

Offering information, guidance and quotes to prospects in respect of their insurance needs and converting these to clients

Achieving targets set in respect of existing client revenue retention, new business growth and lead generation and other key performance indicators

Administration of policies in line with the objectives of accuracy, speed and completeness, deal with all policy and client queries and achieve prompt and appropriate solutions

Collection of premiums income in line with Unity policies

Working as an effective member of Unity staff

Complying with all business and office procedures and FCA rules

Pro-actively review all insurance procedures in use and suggest continual improvements as part of Treating Customers Fairly initiatives

Processing and handling of claims for clients

As our Account Handler in return, we offer you:

Work in a way that suits you, your role and your department

Be proud to say you’re part of a team with Investors in People (Gold)

Plenty of opportunity for learning and development

28 days holiday a year, plus bank holidays rising to 32 days after two years

Four extra days to look after your family when they need you

Three extra days over Christmas

We are proud to be a family-friendly employer and offer…

Maternity/Paternity Leave

Flexible working hours

Store Discount at our Scout Store + other online benefits

Study and volunteer leave

Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!

Closing date for applications: 11:59pm Saturday 21st September 2024

Interviews will be held week commencing Monday 23rd September online via teams.

The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies