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Our client, a leading world-class aerospace material supplier, specializing in supplying a comprehensive range of chemicals, paints, adhesives, sealants, composites, and consumables tailored for the aviation Maintenance, Repair, and Overhaul (MRO) sector, are looking to recruit a Sales - Back Office Supervisor based at their offices in London.
On Offer:
* An exciting opportunity to join a rapidly expanding organisation that is a highly regarded materials supplier to the Aerospace sector.
* An attractive salary, dependent on skills and experience.
* Monday to Friday working pattern, 8:30am – 5:00pm.
* Annual leave increases to 25 days after successfully completing probation.
* Pension scheme, Social events (Christmas party), Option to work one day from home after successful probation period
Main Purpose of the Role:
Reporting to the Sales Supervisor, you will be responsible for supporting the sales function and providing after-sales customer service.
Duties and Responsibilities of the Sales – Back Office Supervisor:
* Providing after sales support to the customers
* Managing the Back Office Sales Team and providing robust training to the team
* Processing and acknowledgment of orders
* Managing open order reports
* Customer liaison
* Facilitate AI integration in order processing
* Working closely with other departments
* Providing admin support to the sales team
* Assist the sales supervisor on various issues and projects when required.
* Spearheading the transition into customer aftersales support function
To Be Considered:
* Experience of working in a similar sales back office / after sales customer service role
* Experience of supervising / leading teams
* Intermediate – advanced excel and IT skills
* Highly dynamic and energetic
* Open to working in a highly dynamic and changing work environment.
* Proven track record of working in a similar environment.
* Looking forward to continuous learning on the job
* Highly focused and maintaining accuracy in extreme pressure situations.
* Strong mathematical, analytical, and problem-solving skills and offering out of the box solutions.
* Excellent communication skills, both verbal and written
* Advanced planning and project management skills required.
* Ability to work to strict deadlines.
For more details, please contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics industry