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Sales Administrator, Yarnton area
Salary: up to £27,000
Due to the location you need to have a full driving licence with access to a car
Role Overview:
A busy role that requires a candidate with bags of common sense and a level headed approach to a busy day. Working in a team of six and wider team of 15 this is a busy role that would suit someone who has empathy and a bit of life experience when talking to customers.
Key Responsibilities:
* Provide quotations to B2B and B2C clients
* Receive and process orders efficiently
* Ensure orders are entered correctly to avoid processing mistakes and are communicated to the Transport team for scheduling
* Handling road permits: initiate applications, maintain an updated register, arrange and process permit bookings and payments, and oversee renewals
* Process customer payments securely and accurately, including credit card transactions and invoicing
* Maintain accurate and up-to-date records, trackers related to customer service and complaint procedures
* Maintaining and updating customer service databases and CRM systems
* Assisting in continuous improvement initiatives by providing feedback on customer service processes
Requirements:
* Previous experience in a customer service or administrative role is essential
* Strong communication skills, both written and verbal
* Excellent organisational skills with high attention to detail
* Handle multiple tasks and prioritize effectively in a fast-paced environment
* Proficiency in Word, Excel, Outlook and familiarity with CRM systems
* Positive attitude and a genuine passion for helping customers
* Work independently and as part of a team