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Manpower UK are recruiting on behalf of our global client for a German Speaking Customer Advisor to join their team in Edinburgh.

You will excel in Customer Service, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.

Working hours- The operational office hours are 37.5 hours, Monday through Sunday, with one unpaid hour for lunch with rotational shift patterns ranging from 7am to 11pm.

At this time the working hours for our German line are;

Monday to Friday from 8am to 4.30pmDuties:

Providing exceptional service to our customers, being the first point of contact responding to various travel queries.
Providing resolutions to our customers via Call, Chat and Email.
Handling customer queries with empathy, patience and compassion.
Attending regular team huddles.
Keeping up-to-date with the latest promotions, initiatives and company policies/procedures.
Assisting in ad hoc assigned projects. Benefits:

33 days annual leave
Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
Employee well-being program, Employee Assistance Program and enhanced sick pay
Monthly performance based bonuses
Extensive learning opportunities and resources to further your career
Annual travel points which can be redeemed towards your next adventure
Enhanced family policies (maternity/paternity/adoption)
Life and health insurance
Birthday cake on your birthday
Free on-site gym
Hybrid working
Frequent employee engagement events
Refer a friend bonus schemePlease forward your CV in the first instance