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Customer Service Advisor (Financial Services)

Birmingham (Hybrid - Up to 3 Days from Home)

£25,000 per annum

Permanent, Full-Time, Monday - Friday (Hybrid working)

GRG are pleased to be partnering with a well-established financial services company based in the heart of Birmingham, committed to providing outstanding support and service to their clients. Due to continued growth, they are seeking a dedicated and professional Customer Service Advisor to join their customer service contact centre.

As a Customer Service Advisor, you will be the first point of contact for your customers, offering expert assistance and advice across a range of financial products and services. Your primary focus will be delivering excellent customer service via phone, email, and online chat, ensuring all enquiries are resolved efficiently and in line with regulatory requirements. After the initial training period, this role offers the flexibility of a hybrid working arrangement, with up to 3 days per week working from home.

Key Responsibilities:

- Respond to inbound customer queries and requests regarding financial products and services.

- Provide clear and accurate information to customers, ensuring compliance with industry regulations.

- Resolve customer issues promptly while maintaining high standards of service.

- Accurately maintain customer records, ensuring adherence to data protection protocols.

- Work collaboratively with other teams to ensure customer satisfaction and service delivery.

- Comply with all regulatory and compliance standards within financial services.

Requirements:

- Previous experience in a customer service or contact centre role within financial services or another regulated environment is essential.

- Strong communication skills, both verbal and written.

- Excellent problem-solving abilities with a customer-first approach.

- Ability to work well under pressure and manage time effectively.

- Familiarity with financial products, regulations, and data protection practices is desirable.

Benefits:

- Competitive salary of £25,000 per annum.

- Hybrid working arrangement (up to 3 days per week from home) after training.

- Comprehensive training and ongoing professional development.

- Friendly, supportive team and a collaborative working environment.

- Great work-life balance with no weekend shifts.

- Season ticket loan, purchase holiday scheme, enhanced pension and much more post probationary period!

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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