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Job Description

Are you looking to start or progress your career in the property the industry?

Are you a strong administrator with excellent customer service skills? If so, we want to hear from you!

Role - Customer Service Advisor

Location - Norwich, Norfolk

Salary - £22,400

Days & Hours - Mon - Fri, 08:45am - 5:30pm (1 hour break) + 1 Sat per month, 9am - 1pm.

Employment Type - Full-time, permanent, office-based

The role of a Customer Service Advisor:

You will be fully managing your own portfolio of properties across any of our 60 brands, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. Your duties may include:

Managing repairs and maintenance

Dealing with tenant arrears

Negotiating end of tenancy deposits

Complying with gas audits

Having a competent lettings legislation knowledge to help and support where necessary – full training is provided

Skills and attributes of a Customer Service Advisor:

Previous experience in an administrative role - essential

Influencing and negotiation skills

Professional communication skills

Rapport building skills

Confidence both conversationally and in writing

Excellent decision making capabilities

Our tenants, landlords and branch colleagues rely on our property managers as subject matter experts and to act efficiently and calmly when dealing with their properties – Full training, support and guidance will be provided as well as access to an industry tech qualification.

What you get in return for a career as a Customer Service Advisor:

23 days annual leave increasing with length of service

Pension scheme

Full training, support and guidance

Excellent career progression opportunities throughout the business

Outstanding discounts across retail, entertainment, travel and health

Casual dress

Wellness benefits, we are part of the wellness charity – MIND, the fight for mental health

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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