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Business Advisor

Location: Remote

Salary: £23,000

The Role

To manage and deliver excellent customer service to a portfolio of customers. Ensuring their needs and expectations are met in line with contract requirements and maximising Comensura's performance. Ensuring all stakeholders receive an experience in-line with the Comensura promises.

Key Responsibilities

Responsible for the service delivery to our customers, ensuring delivery of efficient and effective first call resolution in line with the SLA and KPI's of the contract.
Maintain regular contact with customers and suppliers, keeping them up to date with their bookings.
Answer a high volume of calls to ensure abandonment rate and average answer times to be maintained in alignment with SLA's.
Resolve queries in relation to legislation changes, rate enquiries, invoice adjustments, system changes, timesheet adjustments and approvals.
Ensure that all roles are distributed to the relevant suppliers within the supply chain and proactively ensuring fulfilment.
Identify and proactively attempt to resolve potential issues, escalating if necessary.
Manage no shows, backfill any roles and communicate cancellations to client and supplier.
Administer all aspects of the fulfilment process including accepting orders, arranging interviews, assignment extensions, creating orders for clients, cancelling of orders and ending of assignments.
Working alongside the whole service centre as one team, to ensure consistent service delivery.What we're looking for

Self-motivated with a passion for delivering excellent customer service.
Demonstrable experience of handling large volumes of queries by phone and email.
Excellent communication skills
Sound knowledge of Microsoft Office software
Ability to prioritise and manage own workload
Reliable and well organisedWhy should you join us:

Since forming in 2001 and with a combined client base of over 120 public and private sector organisations across the UK and Australia, Comensura has grown to become a market leader in managing the supply of temporary, permanent and contract labour for organisations across multiple sectors.

Come and join us, where the industry's brightest talents are reinventing recruitment and technology by finding "A smarter way to work" for its customers. At Comensura, we put you in the driving seat. You help us develop, and we help you. Hiring isn't just about getting you in the door: it's about growing together.

With around 100 employees split between the UK and Australia, our team is still tight knit enough for us all to be family. A place where everyone's contribution is important and valued.

You'll be joining a hugely welcoming and supportive team.
We encourage our people to work in ways that truly suit them to enable them to be happy both inside and outside of work with agile working arrangements to suit you as an individual.
You can advance your career working with big-name clients, collaborating with senior stakeholders, with clearly defined career paths and access to fully funded qualifications
We are a ERS Silver Standard employer and a Disability Confident Leader.
We are a Glassdoor open company with excellent feedback and great ratings
We offer an enhanced maternity and paternity package.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age