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Position: Customer Care Coordinator
Location: Leicester - LE19
Compensation: £27,000
Hours: Full-time, On-site - 9am-5pm

The Professional Services Division at SF Recruitment seek a proactive Customer Care Coordinator to join a respected construction company. This role is crucial for maintaining high customer service standards and ensuring smooth operations within the Customer Service Department.

Key Responsibilities:
- Adhere to company policies and procedures.
- Resolve inquiries promptly and efficiently, ensuring follow-up until resolved.
- Implement the company's Customer Care Policy.
- Manage customer emails, address issues, draft correspondence, and maintain documentation.
- Handle email correspondence professionally, escalating matters when necessary.
- Log and resolve incoming calls accurately.
- Collaborate with the Customer Care Manager to resolve defects and maintain records.
- Provide administrative support, including managing correspondence and filing.
- Liaise with subcontractors, manage maintenance requests, and oversee invoicing.
- Coordinate with the Buying department for material procurement.
Key Requirements:
- Previous experience in a similar role is essential.
- Proficiency in Microsoft Office suite.
- Attention to detail.
- Professional telephone manner.
- Strong team player.
- Experience in the construction industry preferred but not required.

If you have the necessary skills and would like to be considered for this role, please send your CV to (url removed)