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Warehouse Customer Service Administrator

* Do you have experience in the warehouse?

* Are you a confident administrator with experience of Excel, Word and report writing?

Then we have the role for you!

Job Location: Poole, Dorset

Job Type: Permanent

Salary: £25,000 - £27,000 per annum, depending on experience

Hours: Monday – Thursday 8am – 5pm & Friday 8am - 4pm

We are currently looking to recruit for a Warehouse Customer Service Administrator for a well-established client based in Poole.

Within this role you will be dealing with product returns where the role will see you working both in the warehouse and office based. Duties may include;

* Dealing with B2B customers on product returns, analysing reasons for returns and requesting them to be returned to the warehouse

* Booking in of the returns to undertaking testing and quality checks to find out if the product is faulty

* Writing reports on the tests / quality check undertaken

* Capturing the information on the faulty products to liaise with other internal departments including design, manufacture, warehouse etc to be able to feedback on where issues are arising and future improvement suggestions

* Liaise with the various warehouse locations on any known product issues so they can undertake spot checks on the products before sending out to customers

* Reviewing online product reviews to feedback internally on any product issues, successes etc

* Undertaking testing and quality checking of new product samples and writing inspection reports

We would like our ideal candidates to possess:

* Strong administration experience with experience of using Microsoft packages including excel and word

* The ability to analyse data to produce accurate reports

* Excellent customer service skills with the ability to liaise confidently with customers

* Excellent attention to detail and accuracy

In return the company offer a benefits package including;

* 23 days holiday increasing to 28 days after 5 years’ service plus bank holidays + Option to buy up to 4 days additional holiday every year

* Free car parking

* Various discounts available for shopping / cinema / gyms etc.

* Death in service scheme

* Welcoming team environment

* Regular social events

If you would like to find out more about this brilliant opportunity, please either contact our Recruitment Team on (phone number removed) or send your CV.

Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so if you do not hear from us within 3 days, please assume that your application at this stage has not been successful. As new positions arise, we will review any applications already made to us and may contact you about other suitable roles.

Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.

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