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About the role

Due to our upcoming expansion in Norfolk, we are looking to strengthen our Operations team. We have ambitious plans for the future, including new acquisitions, and have an opening for an exceptional Operations Manager in the Norfolk area.

As an Operations Manager, you will be ensuring that the care homes are compliant with regulatory requirements, delivering high-quality care and environment for residents, and achieving financial and business objectives.  As well as, providing strong leadership, support, and mentoring that will be instrumental in driving the success of the homes and aligning its operations with the Kingsley vision and values.

Reports to: Regional Operations Director/ Co-Chief Operating Officer

Key duties and responsibilities

• Provide effective leadership and management, including the appropriate people are recruited for the key roles and ensure they are trained to complete their role. Foster a positive and inclusive work culture that aligns with Kingsley's vision and values.
• Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting, and business development. Identify areas of improvement and implement strategies to achieve financial targets.
• Ensure that the homes are compliant with all applicable laws, regulations, and industry standards. Implement Action plans to maintain compliance and manage risks.
• Maintain and enhance the quality of care and environment provided to residents. Monitor and evaluate care delivery processes and outcomes, and implement improvements as needed. Ensure that the care home provides a safe, comfortable, and supportive environment for residents.
• Build and maintain positive relationships with residents, families, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration. Address and resolve any concerns or issues in a timely and satisfactory manner.
• Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes. Prepare regular reports for senior management and regional operations director.
• Identify training needs for the managers to enhance their skills and knowledge. Provide ongoing support and mentoring to senior staff to ensure continuous improvement in their performance.

Skills and attributes

Proven experience in managing operations in a care home or similar healthcare setting

Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service

Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry

Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders

Ability to analyse data and make informed decisions to achieve business objectives

Knowledge of best practices in quality care and environment for elderly residents

Ability to work independently and collaboratively in a fast-paced environment

Hold a full UK driving licence

Education and qualification

NMC registered nurse with relevant post-registration experience, desirable but not essential.

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step