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This is a permanent, onsite position
 
Torus is seeking an experienced and dedicated Extra Care Scheme Manager to join our team at Foundry Wharf, a purpose-built Extra Care Scheme designed to support independent living for people aged 55 and over. In this vital role, you will lead the delivery of high-quality housing management, housing support, and facilities management services, ensuring the scheme operates smoothly and effectively.
 
Working collaboratively with an onsite care provider and other key stakeholders, you’ll take full responsibility for the operational management and quality of services, supporting residents’ independence and enabling them to engage actively in community activities. This role is essential in providing a flexible, empowering, and customer-focused environment that meets the unique needs of each resident.
 
Responsibilities: 

Lead on a case management approach and to prioritise team members work load and provide statistical information relating to performance, outcomes and ensuring that comprehensive records are maintained.
Coordinate tenancy, letting and housing management services.
Lead on the management of the allocation and letting of properties in accordance with the local authority’s lettings and allocations policy to maintain a balanced community. 
Undertake sign-ups with new residents ensuring they understand their tenancy conditions.
As part of the induction, ensure new residents can manage the safety and security of their accommodation successfully including carrying out an inspection of the property.
Facilitate monthly resident meetings and annual service charge meetings where required.
Investigate and deal with breaches of tenancies and incidents of neighbour nuisance. 
Manage low level complaints received in accordance with the Groups complaints policy, escalating to Extra care Network Manager were required. 
Co-ordinate services provided by other contractors and sub-contractors including repairs and maintenance.
To ensure residents are offered opportunities to maintain and develop new skills by participating in a range of stimulating health and wellbeing activities both on the scheme and in the wider community.
Skills & Experience: 

HND/Degree/Management qualification to level 3 or appropriate experience and training.
Housing/Social Care Qualification or Membership of CIOH or Registered Managers Qualification.
GCSE English and Maths grade C or to an equivalent standard.
Experience of working in the housing and or social sector.
Experience of working with older and or vulnerable people within a housing or social care environment.
Understanding of the social, physical, and mental health needs of an aging population and the ability to promote their general wellbeing and quality of life.
Track record of completing assessments and developing support plans with targets and outcomes for clients.
Track record of managing a case load multi agency working.
Experience of crisis management, risk minimisation and of making decisions in difficult situations.
Evidence of managing personal resilience when dealing with difficult situations and identifying mechanisms to deal with these.
Experience of providing budgeting advice and budget planning with clients.
Demonstrate a commitment to E&D in the workplace and in the delivery of services to customers in the scheme.
Demonstrate a commitment to H&S to ensure safe operations and environment for staff and customers.
Ability to use a range of ICT software packages and systems.
Interview Process:

Candidates will undergo in-person interviews, consisting of a competency-based interview.
 
Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

Right to work verification 
Qualification certificate check
2x Completed references 
OH Health Questionnaire – Fit For Work
DBS check (if required for role)
Completion of all new starter documentation including signed T&C’s

Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.

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