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Customer Service Executive

We are seeking a Customer Service Executive on behalf of one of the UKs fastest-growing online furniture retailers. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced e-commerce environment, this could be the perfect opportunity for you!

Key Responsibilities

* Deliver a first-class customer experience, demonstrating expert knowledge of the company's products.

* Manage customer service and operations processes effectively.

* Accurately log and maintain customer service cases using internal systems.

* Handle customer service and operations data with precision and attention to detail.

About You

* Experience: At least 1 year in customer service or customer experience roles, ideally within an e-commerce or retail setting. Familiarity with CRM and ERP systems is essential.

* Skills:

* Strong attention to detail and a commitment to maintaining high-quality data and systems.

* Exceptional written and verbal communication skills.

* A proactive, team-oriented mindset with the ability to collaborate across departments.

* Resilience and positivity to adapt to the fast-paced, dynamic retail sector.

Perks & Benefits

* Competitive salary of up to £30,000 per annum.

* 30 days of annual leave, plus your birthday off!

This is a fantastic opportunity to join an innovative and dynamic company dedicated to providing high-quality British furniture