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Job Description

Our client are looking for people to join their busy Customer Service Department based at their dealership in Greenbridge, Swindon. This is a superb opportunity to join and work for a company who was named as the UK’s ‘Best Retailer to Work For’ in the 2019, Glassdoor Best Places to Work awards.

As a member of the Sytner Group you will be recognised and rewarded for your hard work, loyalty and achievements once a satisfactory competency level has been achieved from your training. With excellent benefits, incentives, training and career development opportunities, joining Sytner Mercedes -Benz will give you a career for the future and not just for now.

The Role

* Providing excellent customer service to previous, current and prospective customers of our client in Swindon and a group of other dealerships across the UK that are in the Sytner group

* Outbound & Inbound calls, contacting existing customers to book them in for additional services including MOT’s / Services / Brake Clinics / Air Con Clinics

* All the calls are to existing customers only, so no cold calling

* Contacting customers who had advisories on their previous MOT’s so see if they now want to get those fixed

* Contacting customers who, according to the database, are due a tyre change in the next couple of months

* Contacting customers who, according to the database, are due a tyre change in the next couple of months

* Contacting customers who have expressed an interest, to book appointments at one of the dealerships

* Providing excellent customer service and arranging call backs for customers

* Using internal booking system / email and web chat

* Providing the gold standard or customer service

* Hitting targets and KPIs

Skills Required

* Passionate about providing excellent customer service and retaining customers

* Strong communicator

* Confident working to targets

* Previous sales related experience in either a telephone-based role or face to face sales isn’t essential, however, is desirable.

* Proven track record of achieving your own targets

* Skilled at overcoming objections