Login to Apply

High Wycombe

Ref: VA2370

#OFE

Benefits

* Competitive salary plus performance related bonus

* 29 days holiday including public holidays plus additional days with service

* ​Pension contributions

* ​Referral bonus scheme

* ​Enhanced parental leave

* ​Enhanced sick pay

* ​Talk to us about flexible working

* ​VIP Awards – colleague recognition scheme

* Cycle to work scheme​

* Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!

* ​Steer Academy provides accredited ongoing training – paid for by the business

* ​Opportunities for career progression

Join Our Team as a Customer Experience Advisor at Our Prestige Site in High Wycombe!

Are you passionate about delivering exceptional customer service? We’re excited to offer an opportunity to join our front-of-house team at our prestigious High Wycombe site as a Customer Experience Advisor.

About the Role

As a Customer Experience Advisor, you’ll be the welcoming face of our High Wycombe location, providing personalized support to our customers across multiple channels—phone, email, and face-to-face. You’ll ensure that each customer feels valued and confident, knowing their vehicle is in expert hands.

Key Responsibilities:

* Overseeing the complete customer experience journey, including managing complaints and resolutions.

* Handling bookings, coordinating vehicle collections, and arranging returns.

* Delivering a fast, efficient service to insurers and customers alike.

* Maintaining organized and accurate customer files, building rapport along the way.

* Updating systems and customer portals to ensure accurate records.

* Handling inbound and outbound phone and email inquiries.

* Meeting individual and team targets, with customer satisfaction as a top priority.

* Assisting with vehicle movement on the forecourt as needed.

Working Hours:

* 45 hours per week, Monday to Friday.

* One in every three Saturdays, 8:30 am to 5:30 pm.

About You

We’re seeking a Customer Experience Advisor with prior customer service experience, ideally with some familiarity in the automotive repair industry.

Key Skills and Attributes:

* Outstanding communication skills, both in person and through phone and email.

* Strong organizational skills and the ability to manage multiple tasks efficiently.

* Proficiency in administration and experience with systems like MS Office.

* A team player who can also work independently to meet targets.

* Good local knowledge for coordinating transport and logistics.

If you’re dedicated to providing top-notch customer service and ready to advance your career in a growing, successful accident repair business, we’d love to hear from you! Apply today to join us at our prestigious High Wycombe site