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Support Analyst, Service Desk, 1st line, COR5802A

An excellent, award winning company seeks a Support Analyst / Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment.

The Role

In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory.  The Support Analyst / Service Desk Analyst will be based full-time in the office in Basingstoke.

The Company

The Support Analyst / Service Desk Analyst will be joining a well-established Managed Service Provider with ambition and a clear plan for growth. Vendor-neutral, their commitment to quality has seen them partner with over 1,000 UK businesses, varying in size and industry.

Benefits

Some of the benefits on offer for the Support Analyst / Service Desk Analyst, include:

20 days' holiday
On-call allowance
Amazing opportunities for training and progression

What do I need?

Some prior commercial experience of providing 1st line desktop support, with a demonstrably strong customer manner
Experience with a variety of Microsoft operating systems - ideally including Windows 10 and/or O365
Experience with Active Directory – new user creation / account administration - would be highly advantageous

The list above is important, but not as important as hiring the right person! So if you don't meet all of the criteria above, but feel the role is of interest, please apply or get in touch today to discuss further.

So What's Next?

If you have any questions or would simply welcome a chat about this excellent Support Analyst / Service Desk Analyst role and company, just call me or drop me an email, as I’d love to hear from you!  If, though, you think this role could be right for you and you’d like to learn more, then please apply now!

Support Analyst, Service Desk, 1st line

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