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We are an award-winning construction company looking to further expand our resident liaison teams in Croydon, North West London, Richmond and surrounding areas.
We are looking for people who have worked in the public, retail, or care sectors and are committed to giving a customer-focused service. For us, good customer service and satisfaction are not only a priority but a key part of what we do.
The role:
You will be working in a site-based team, and your day-to-day duties will include, but are not limited to:
* Being the central point of contact for residents
* Carrying out resident interviews, surveys, and daily visits to residents at home
* Keeping residents updated
* Dealing and resolving residents' concerns and complaints
* Attending ad-hoc resident-related meetings
We are looking for someone who:
* Has good communication and customer service skills
* Has the ability to build good relationships
* Can manage busy workloads, is self-motivated, and has the ability to work accurately under pressure
* Has their own car and a full UK driving licence and are prepared to travel to different sites if required (mileage reclaimable)
What we offer:
* Starting salary of £30,000
* £4,000 car allowance
* 26 days of holiday + bank holidays
* Birthday Leave
* Healthcare
* Pension
* Training
* Staff service awards
* Health and wellbeing
* Treat days
* Staff referral bonus scheme (£2000)
* Regular company social events
* Enhanced paternity and maternity benefits
* Uniforms and PPE
* Free eye tests
* Free flu jabs and vaccinations (voluntary)
* Cycle to Work Scheme
We regularly add to the above benefits.
Interviews held at our offices in Woodford Green, Essex, or by teams.
Reference ID: RLO/OCT24