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Laser Service Engineer

The primary focus of this role is to provide the highest levels of engineering support to our customers worldwide. This will include fault diagnosis, preventative maintenance, system repair, customer and distributors engineering staff training, installation, and a variety of other technical support activities.

Key responsibilities and accountabilities:

* Fault diagnosis, including optic/laser alignment, result monitoring and analysis.
* Laser set up using optical techniques.
* Laser calibration using electronic control.
* Improve laser build documentation.
* Provide customers with on-site repair and maintenance support.
* Provide customers with telephone and email technical and fault-finding support.
* Deliver customer/distributors training as required.
* Carry out installations from planning through to customer acceptance.
* Ensure that on-site and office-based customer files are kept up to date, including service records and any other documentation.
* Identify opportunities for improvement. This to include product design and business process improvements.
* Work with the sales management team to identify and develop sales opportunities.
* Provide specialist support to other Company team members as required.
* Act as a team player by willingly helping in any area of the business in support of customers, suppliers, or colleagues.
* Follow clean room procedures and safety guideline.
* Maintaining a detailed and current working knowledge of all the Company products that the employee is required to work on.
* Regular reporting of progress to the Service Manager, Operations Director and the customer.
* The Laser Service Engineer will also refer to relevant internal procedures, in particular the Quality ISO 9001: 2015 Policy and Procedures.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy