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Administrator / Contract Co-ordinator

Watford, Hertfordshire

£25,300.60 - £30,000

37 hours per week

At Watford Community Housing, the safety of our customers is our highest priority. An exciting opportunity has arisen in our Asset and Sustainability Team for an experienced, Contract Coordinator to support in the delivery of our Compliance workstreams. If you are a reliable, driven individual, this is your chance to make a difference and take the next step on your career ladder.

What’s the role?

As part of our Asset and Sustainability Team, you will use your knowledge and skills in the key compliance areas such as asbestos and water management to ensure that the business remains compliant, and our residents are safe in their homes.

The right candidate will; have the ability to oversee the delivery of our contract requirements and key performance indicators, ensuring the contractor remains on target. Develop and maintain high personal standards of customer care, behaving at all times in a courteous, polite and considerate way. Work effectively and professionally in challenging situations and seek support where appropriate.

In this role you will need to:

* Maintain accurate and current compliance records, utilising our asset management system.

* Ensure data integrity is maintained to a very high standard and that quality assurance process are followed.

* Coordinate contractor meetings, addressing issues of performance, taking accurate minutes to ensure a full audit trail.

* Oversee contractor payments, including raising of purchase orders, inputting of invoices / valuation in a timely manner to ensure payment terms are met.

* Support the Asset and Compliance Manager in providing up to date and accurate reports on key compliance areas.

* Support the organisation in compliance matters relating to repairs, maintenance, or wider programmes of work.

What are we looking for?

You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You’ll have an excellent grasp of compliance, and an understanding of how social housing providers operate. You will have a background in managing compliance or contractors, and knowledge of the housing or construction sectors would be a distinct advantage.

Essential:

* GCSE A – C / 4 - 9 in Maths and English

* ICT literate

* Good team working skills

* Working to deadlines

* Good communications skills

* An understanding of database systems

* Ability to prioritise, organise and manage a diverse and complex workload

* Co-ordination of planned and cyclical programmes, to successful completion and on-going compliancy

* Raising orders and processing invoices and general administration

* You will need to maintain a satisfactory basic level DBS check.

Desirable:

* Knowledge of the housing sector

* Knowledge of Microsoft Office including Excel

What can we offer you?

We know that people are our most valuable assets, so we offer a range of benefits including 28 days’ annual leave pro rata, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme.

How we work

We are committed to embracing the most positive aspects of agile working. We take a blended approach to how we work, so that colleagues have the flexibility to strike the right balance between working in our communities, in our shared spaces and remotely. This role will require a minimum of 3 days office working. With digital technology at the heart of our work, teams and individuals are empowered to decide the best way to meet the needs of their role.

The closing date is 08 November. (but please note we reserve the right to close the vacancy early if we receive a large response). Interviews will take place in the week commencing 11 November 2024, or earlier