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The Recoveries & Litigations Specialist will assist the team with collections from terminated accounts through customer negotiation or careful management of third party partners. They will be responsible for recovering the asset where applicable, and for leveraging collateral into payments, whether through negotiation or via legal routes.

The role will encompass the following workstreams:

Repossessions
Litigation
Cash Recovery
Insolvency
PRINCIPAL ACCOUNTABILITIES:

Responsible for volume outbound and inbound calls
Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
Undertaking the prescribed business processes as required, by being responsible for acquiring regular updates from third parties, and updating the contract to reflect the correct position
Prepare appropriate documentation to instruct an external agent
Undertake all collections activities in accordance with the required regulations; Companies Policies and Guidelines
Establish and manage third party relationships with specialist agents, solicitors, and trace specialists if required
Review SLA adherence and performance reports (in conjunction with the Manager)
KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS:

Minimum of A levels or equivalent
Experience in the automotive or consumer finance industry preferred
A minimum of 1 years’ experience in a Collections or Recoveries role preferred
IT SKILLS PROFILE:

Excel and Word to Intermediate level
Workflow management