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Job Title: Complaints Officer

Join a dynamic team dedicated to providing quality, affordable housing solutions in Barking and Dagenham! We're on the lookout for a proactive Complaints Officer to enhance residents' experience and ensure their voices are heard.

Location: Hybrid (Barking/Home)
Contract Type: Fixed Term Contract
Working Pattern: Full Time
Salary: £38,000-£46,000 (dependent on experience)
Office: Just a 10-minute walk from Barking train station!

Role Overview:
As a Complaints Officer, you'll play a crucial role in managing Stage 1 complaints related to housing and repairs. This is a fantastic opportunity to shape processes from the ground up and make a real impact in our community!

Key Responsibilities:

Respond to Stage 1 complaints referred by the Local Authority, ensuring compliance with our policies.
Collaborate with the Local Authority's complaints team to gather details for thorough investigations.
Work closely with internal teams to investigate complaints, ensuring resolutions are practical and timely.
Draught clear, comprehensive responses that address residents' concerns.
Maintain accurate records of complaints and outcomes to meet statutory requirements.
Identify trends in complaints and recommend service improvements.What We're Looking For:

Previous experience in complaint handling or customer service, preferably in housing or repairs.
Strong investigation and problem-solving skills.
Excellent verbal and written communication abilities.
A collaborative spirit to work with both internal and external stakeholders.
Proficiency in Microsoft Office Suite and case management tools.Why Join?

Be part of a newly formed team dedicated to making a difference.
Opportunity for permanent placement after the initial contract.
Contribute to a culture of empathy, respect, and proactive service.If you're passionate about delivering excellent customer service and want to help us create a better living environment, we'd love to hear from you! Apply today and make a lasting impact!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you