Login to Apply

A leading Arts organisation are looking for a Systems Manager to manage 3 database systems for them. All three are database systems built on SQL and you will have ownership of them and manage an Analyst who will support you and the systems.

The role is hybrid and offers a good benefits package.

Responsibility

Be the organisations subject matter expert on business systems
Build system and organisational expertise to enable best in kind technical support and solutions
Establish and actively maintain a good rapport with business systems users, providing a "translation" between business needs and technical implementation
Business analysis, manage & implement business applications change and transformation:
Scope, analyse and build business requirements for development specifications that enable process improvement and better data management
Project management of small to medium sized projects
Work with internal and external resources towards the development of new system functionality
Provide support to users on the database applications:
Oversee the Digital Systems helpdesk responding to support requests according to SLAs, and work towards continual improvement of team KPIs
Make sure user requests are prioritised & resolved efficiently through analysis, investigation and trouble-shooting of software and system functionality
Ownership of any escalated problems through to resolution, which may include selecting and coordinating the appropriate channel or resource
Line management of the Application Support Analyst
Oversee workload and performance
Ensure ongoing development
Continual system training delivery for staff
Follow industry standards and best practice relating to data processing, database management to provide high-quality business information to provide high-quality business informationExperience

Enterprise database application management experience (preferably from events or arts & culture sectors)
Working experience of the application support lifecycle and project management with the ability to drive projects from conception to release
Conducting business analysis to produce requirements, analyse options, and design business solutions
System testing and organising UAT
Good grasp of data management, including reporting, data quality, and data analysis
Solution focused with a strong problem solving approach
Delivering IT system training or teaching
Relational database & SQL knowledge and understanding