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Graduate Customer Service Consultant:

Are you a graduate looking to enter the growing renewable energy industry?

This is the perfect entry level position to join and develop within a sustainable business!

OXBO is working alongside one of the UK’s most significant renewable energy supply companies, enabling the UK’s transition to a low carbon economy.

The client is looking for a Graduate Customer Service Consultant, to be the primary point of contact for our commercial, SME (Small and Medium Enterprises), and industrial customers, ensuring that their electricity supply needs are met with professionalism and efficiency.

Responsibilities:

* Serve as the first point of contact for all customer inquiries, including billing, service connections, outages, and account management.

* Address and resolve complaints in a timely and effective manner, escalating complex issues when necessary.

* Build and maintain strong relationships with commercial, SME, and industrial customers.

* Assist customers in understanding and managing their electricity consumption to optimise efficiency and costs.

* Ensure timely documentation and follow-up of all customer interactions in the CRM system.

* Monitor service delivery timelines and coordinate with relevant departments to meet customer expectations.

* Assist in onboarding new customers, including contract setup and service activation.

* Educate customers on self-service tools and energy management resources.

* Communicate planned outages, policy updates, and service changes effectively to minimise disruption and costs.

* Solicit feedback from customers and suggest service improvements to enhance satisfaction.

Requirements:

* Bachelor’s degree

* Experience in customer service is a plus

* Excellent communication and interpersonal skills.

* Problem-solving abilities with a customer-first approach.

* Proficiency in using CRM software and Microsoft Office Suite.

* Strong organisational skills and ability to multitask.

* Familiarity with electricity supply operations and energy efficiency concepts is a plus