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Job Title: Operational Team Leader

Location: North Wales

Salary: £42,000

Hours: Monday-Friday 40 hours per week 8.30am-5pm

Contract Type: Permanent

Purpose of the Role

The Team Leader will oversee accommodation in North Wales, managing a team of Housing Officers responsible for property inspections, complaints, and Service User welfare. They will ensure compliance with policies, meet KPIs, and support the Strategic Operational Lead.

Covering North Wales, this home-based role involves regular travel to manage responsibilities.

The Team Leader will liaise with Home Office representatives, safeguarding officers, local authorities, and emergency services, handle incidents, and support their team in challenging situations.

The ideal candidate is a motivated professional with supervisory experience.

Key Responsibilities:

* Schedule and complete one-to-ones, reviews, property inspections, and audits, reporting outcomes to leadership.

* Manage team productivity and ensure Housing Officers meet KPIs and contract requirements.

* Train and support Housing Officers to maintain property standards and Service User welfare.

* Address complaints, liaise with stakeholders, and resolve property issues.

* Support property procurement and manage defects with the Property team.

* Oversee approximately 1,000 Service Users and 300 properties.

* Ensure dispersals, inductions, visits, and safety checks are conducted.

* Address overstayers and ensure health and safety compliance.

* Ensure property inspections, maintenance, and efficient portfolio use.

* Prepare terminated properties for handover and maintain inventory.

* Communicate with leadership and team members regularly.

* Provide training, support, and coverage as needed.

Required Skills:

* Demonstrated experience in team leadership within the housing sector.

* Knowledge of inspections, audits, inventory, property management, and maintenance.

* Skilled in motivating, training, and managing teams effectively.

* Strong analytical, problem-solving, and decision-making abilities.

* Excellent verbal and written communication skills.

* Capable of planning and prioritising tasks to meet deadlines for self and team.

* Well-versed in regulations, contracts, and health and safety standards.

* Proficient in using Microsoft Office applications.

Benefits:

* 25 days annual leave plus bank holidays

* Health Membership

* Life cover

* 6-month probation period

* 4% employer and 4% employee pension contribution

* Laptop, phone, and other equipment as needed

* Employee Assistance Programme

* Referral scheme

The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role.

Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today