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Collections Officer

Our client, works with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.

This is a full-time Hybrid permanent role working 37.5 hours per week.

Job Type: Full-time

Pay: £22000-£25,000.00 per year

Working Monday to Friday, your primary role will be making and receiving telephone calls with customers to arrange payment of outstanding debts.

Responsibilities:

* You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts

* Handling difficult conversations in a sensitive and professional manner with customers over the telephone

* Entering accurate records of conversations and payment agreements into a customer database

* Following processes and guidelines regarding debt collection

* Working in an open plan, contact centre environment – achieving personal and team targets

* Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around

Requirements:

* Minimum 2 years' collections experience

* Clear and confident communications skills – both written & over the telephone

* Be comfortable working to targets

* Strong IT skills- Our client uses different technologies and systems

* Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations

* Problem solving abilities – able to ask the right questions to get the information you need

* Excellent negotiation skills

Benefits:

* Good base salary

* Uncapped bonus

* Company pension

* On-site parking

* Work from home after completion of probation

* Generous holiday entitlement

* Birthday off

* On-going training and support

Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment

If you would like to be considered for this position, please forward a copy of your up-to-date CV for consideration.

This vacancy is advertised on behalf of The Recruitment Crowd who are operating as an employment agency/business, we are an equal opportunities employer, your application will be sent to us for review, at which stage we will be in touch to discuss your details further. We will not submit your CV until you have been briefed on the position and we have your consent to do so