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Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT.

Our BT Workplace team provide a full range of building maintenance services to their 8,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops.

The role: Security Lead

The purpose of our Security Lead will be to manage the day-to-day interaction between CBRE, BT and our Security providers who we engage with to provide various security services. They will support our colleagues & customers across the BT estate in providing a safe and secure workplace. Overseeing the security providers we require a skilled, engaged and empowered person that will provide a high level of customer service whilst ensuring BT's security policies are delivered.

Key responsibilities are as follows:

The day-to-day management of and adherence to BT security policies at BT sites, including offices and operational buildings
Active involvement of managing security related services for the EE retail estate
Managing the CBRE security providers across the BT estate to ensure that they are knowledgeable and competent and that cover at sites is maintained in an efficient manner
Working with BT customers at all sites to monitor and maintain exceptional levels of service delivery, coaching and developing colleagues to ensure that best practices are implemented and shared across sites
Client management - building relationships, understanding the client's roadmap and requirements and interpreting the impact for CBRE
Support the assessment of security risk and vulnerability to inform mitigation programmes.
Support the assessment of site security systems - design and condition. You will be focused on ensuring that supplier PPM programmes and system replacement requirements are all being met.
Manage the security providers to ensure delivery of service
Review the AI's /KOPs/ S.I and ensure the sites, once manned are fully compliant
Carrying out audits of Security Officers to ensure all duties are covered with trained and licensed security personnel
Check compliance with the site assignment instructions (AIs) document for each site in line with the security policy
To be the first point of contact for all security issues within the estate
ISO 9001 welfare visits and site compliance checks

Person Specification:

Strong security operational and security technical background/expertise
Prior experience of working in a security or FM environment and managing multiple security providers
A good track record of delivery against targets and KPIs including cost management to an agreed budget.
Experience of working in a national role supporting a large account/programme.
Desirable but not essential- good understanding of the UK telecommunications market

Our mission: To build a world-class business through exceptional service and exceptional people

RESPECT
We act with consideration for others' ideas and share information openly to inspire trust and encourage collaboration.

INTEGRITY
No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for.

SERVICE
We approach our clients' challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities.

EXCELLENCE
We focus relentlessly on creating winning outcomes for our clients, employees and shareholders