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IT Service Manager

6 month Contract £300/day Umbrella

Based in Manchester or Blackpool – Hybrid role

This public sector organisation is looking for a Service Improvement Specialist with a proven history of working within Service management and ITL 4 foundation.

You will have:

* Previous experience of working in Service Improvement

* Maintaining secure configuration and accurate information.

* Controlling IT assets in one or more significant areas

* Verifying location and state of assets.

* Experience with either ITIL or supporting Service Improvement

* Previous experience of managing service and support functions

The Role:

* Responsible for managing the service delivery of ICT services

* Defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.

* Manage a fully functioning multi-sourced service support team

* Focus on service ability & performance ensuring service and support functions remain responsive to customer needs.

* Ensuring reporting and service standards are met

Interested?

Please contact l i n d a . d a v i s o n or confidentially call (phone number removed).

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