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About The Role

The primary responsibilities of the Delivery support team are as follows

* Order placement with 3rd Party suppliers, and other Claranet internal teams, including, but not limited to Telco’s, hardware, software and other services providers.

* Supporting Delivery coordinators and Project managers in delivering customer services

* Providing ad-hoc administrative support to the Wider PMO function

Objectives and Key Results

Your responsibilities will be as follows:

Ordering

* Support the Project Office key KPI of delivery on time by placing orders for our Managed Service Customers with 3rd party suppliers and ensuring quality and timely hand-over to the Project Coordinators / Project Managers.

* Answer / reply to incoming calls/ ticket queue in a professional and efficient manner Liaising with suppliers to arrange the ordering of 3rd party services

* Point of escalation for the Project Office and other internal departments for queries relating to ordering and cancellations.

Project Office Support

* Support Project Managers and Project Coordinators with planning large solution rollouts.

* Validation of data to ensure services can be ordered and delivered on time

* Dealing with customer questions and queries via telephone, email and tickets

About You

Essential

* Exceptional customer facing skills

* Confident, proactive, hardworking and flexible

* The ability to work accurately and proactively, with an eye to detail and to prioritise a complex and varied workload

* Proven written and oral communication skills including excellent telephone skills

* Ability to work as part of a team, with a flexible approach to work and willingness to learn

* Excellent interpersonal skills in communicating with staff at all levels of seniority both internally and customer facing, with the ability to form strong working relationships

* Substantial experience of providing high level project administrative support or administrative support in an IT services environment

* The ability to work without close supervision in a fast-paced environment with tight deadlines

In addition, the following are highly desirable

* ITIL v3 and Project Management knowledge desirable

* Demonstrable commercial understanding/acumen

* Educated to NVQ level 4, degree/HND or equivalent qualification/experience