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Job Title: Service Engineer

Salary: £40,000 - £45,000 basic + overtime / benefits etc

Benefits: Company Car (hybrid)

Job Type: Permanent

Location: Covering the UK (75% central England / 25% rest of UK)

Job Start date: ASAP

Shift Pattern: Days

We’re supporting our client, a leading global machine manufacturer based in Gloucestershire who are looking for a Service Engineer to join their growing team. The successful Service Engineer will have experience in a field related role and strong problem-solving skills.

Position Overview: As a Service Engineer, you'll be there to guarantee professional high-level support to customers. Your primary focus will be the installation of new machines and the repair of existing machines, as well as using the CRM for the process and reporting.

Responsibilities for Service Engineer:

* Equipment Installation: Installing and configuring manufacturing machinery and equipment in customer facilities.

* Routine Maintenance: Performing scheduled maintenance tasks to prevent breakdowns and ensure equipment operates at peak efficiency.

* Repairs: Diagnosing and repairing machinery breakdowns, which may involve replacing faulty components or making adjustments to restore functionality.

* Inspections: Conducting regular inspections to identify wear and tear, potential issues, and safety concerns.

* Upgrades and Retrofits: Installing upgrades or retrofits to improve the performance or functionality of existing equipment.

* Diagnostics: Using specialized tools and software to diagnose complex issues and ensure machinery meets production requirements.

* Troubleshooting: Using problem-solving skills to identify and resolve complex technical problems efficiently.

* Parts Replacement: replacing spare parts to minimize downtime.

* Reporting: Maintaining very detailed records of service visits through the company CRM, following the company guidelines:

Put the Work Order in progress when starting the trip

Declare the work done, if it was successful, taking notes the customer may arise, inserting internal note for future follow ups

Wright a clear and professional report of the job performed

Declare all the working hours to be invoiced to the customer

Declare the reserved working hours for salary purposes

Take the customer signature

In case of non conformities to open a detailed and well explained Issue Log

* On time reporting: Each Work Order (intervention at the customer side) or internal Work Order (other type of jobs) have to be updated and completed with a daily frequency

* Training: Providing training to machine operators and maintenance personnel on how to operate and perform basic maintenance tasks.

* Cleanliness: During the stay at customers sites it is mandatory to work with a great degree of cleaning keeping working tools in order. This is valid for equipment, tools, parts, documentation, and waste. During the visit the customer has to perceive a continuous order. Before to leave the customer, the working area has to be cleaned and has to be brought as before the visit

* The company tools and the car have to be treated with high degree of diligence, ensuring a reliable long usage

* Customer Communication: Maintaining a very professional and kind communication with clients and machine tool employees, reporting progress, addressing concerns, and ensuring great customer satisfaction.

About You:

* Good technical know how of the company products and the CRM system

* Clear and effective communication with customers and team members is crucial for understanding issues and providing solutions being attentive, patient, and responsive to customer needs and concerns

* Problem Solving: Identifying and resolving technical issues efficiently, often in high-pressure situations

* Adaptability

* 2+ years of experience in a field-related role

Job Application:

If you would like to be considered for the role of Service Engineer, please apply with your full CV - or call us now. Whilst this position may not be of interest to you or suit your skills and experience, please don’t hesitate to get in contact with a member of the team at Willcox Matthews to understand how we can support you.

Willcox Matthews Recruitment Ltd acts an employment business for permanent and contract roles. By completing the application process, you agree to the terms outlined in our Privacy Notice and that Willcox Matthews Ltd may contact you in connection with your application in relation to Willcox Matthews providing you with work-finding services. Our Privacy Notice can be viewed under the privacy tab on our website.

We take your application seriously and we make every effort to respond to all applicants.

Candidates must be eligible to work and live in the UK