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2nd Line Desktop Support Engineer

Type: Perm

Location: Leeds

Salary: £30k

Overview

We are looking to recruit a Technical Support Consultant to work within our globally distributed IT team, to provide IT technical support from the Leeds office to all our users across the global business.

Key Responsibilities

Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds
Support of the IT environment, including servers, systems, networks, and other devices
To assist on various projects and upgrades to meet Turner & Townsend's goals
Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals
Monitor daily backups, manage asset database, and control software register
Build positive working relationships with the business

Essential Skills

All round IT support specialist with at least three years' experience of hands-on, remote and telephone support
Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment
Hands-on experience of LAN, WAN and VPN, troubleshooting and support
Proven track record of working in a support environment supporting multiple users across multiple locations
Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Anti-virus (MS Defender), Veritas BackupExec, etc.
Ability to support a wide range of desktop applications
Deploying image / software through Intune/SCCM
Experience of ITIL based call management system, e.g., FreshServiceECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy