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Customer Service Specialist

Telford

Permanent

Up to £25,000, 25 days holidays + Bank holidays

Monday to Friday – 8.30am – 5pm

Our client, a manufacturing company are looking to recruit a Customer Service Advisor to join their organisation to support with the timely and efficient processing of orders from clients ensuring all related documentation is complete. Based within a busy Customer Service department you will be responsible for:

* Receive and process orders from clients

* File applications for the selection of goods in the warehouse

* Process customer documentation, ensuring orders are fulfilled and the customer database is kept up to date

* Send information letters to the clients

* Arrange, sort and archive shipping documents in a timely and proper manner; amend the documents for shipment in due time (in cases of return, defective goods, re-sorting, incorrect prices, etc.)

* Issue invoices for payment in due time (including via EDI)

* Customer visits when required to liaise with customer supply chain

* Produce reports as defined and required

Skills and Experience

To be considered for this exciting job you will have previous experience of working within a fast-paced environment. You must have excellent customer services skill, be IT literate with the ability to manipulate data and produce reports using Excel. In addition, you should enjoy communicating with people at all levels, have excellent organisation skills and enjoy working to deadlines

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.

Reference: DE26364