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Business Administrator – West Drayton

Up to £30,000

Job Purpose:

The Business Administrator will play a vital role in supporting the business by monitoring processes, maintaining data accuracy, and generating insightful reports.

Key Accountabilities:

* Monitor Key Process interfaces between departments: intervening and supporting the business in resolving errors, omissions, and conflicts.

* Ensure data integrity: Manage and maintain accurate data within the CRM system.

* Monitor incoming sales enquiries and tender opportunities: load into Salesforce / Teams and allocate to appropriate sales team member.

* Support Accurate Configuration Management: at Bid Sign-on, and Onboarding (Salesforce and SharePoint configuration)

* Facilitate clear communication: Capture meeting minutes and action items to ensure team alignment and accountability.

* Support Business Improvement Initiatives: Assist the Continuous Improvement Consultant in initiatives related to customer satisfaction and retention.

* Optimize Administrative Processes: Support improvements to administrative workflows and procedures to enhance efficiency and accuracy in supporting activities.

* Deliver valuable insights: Assist in analysing data to identify trends, opportunities, and potential issues.

* Admin Support to Finance: Assist the finance team with general administration.

Specific Responsibilities:

* Process monitoring and management: maintain daily dashboards and periodic reconciliation reports, reporting issues and supporting timely resolution of problems.

* Daily monitoring of Bid Portals and Incoming Sales emails: creating records and allocating tasks for action.

* Configuration Management: Creating the structure for teams to work within on Salesforce and Sharepoint at key stages in the customer cycle, creating folder structures and records that align with standard practice.

* Meeting Management: Take comprehensive minutes during meetings, capturing key decisions, action items, owners and deadlines.

* Action Management: Document, maintain, and update action items assigned during meetings. Track progress and chase action items with assigned owners until completion.

* Data Management: Ensure data accuracy and completeness within the CRM system. Update records with relevant information to ensure they align with agreed processes.

* Reporting & Analysis: Generate reports using the CRM system and Excel, including pivot tables and charts to visualize sales data and performance metrics.

* Process Improvement: Contribute to the continuous improvement of internal processes for increased efficiency.

Role Requirements/Selection Criteria:

* Minimum 1-2 years of experience in an Operations or Administrative role.

* Strong organizational skills and a meticulous attention to detail.

* Excellent written and verbal communication skills.

* Excellent people skills.

* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

* Experience with CRM systems (Salesforce, HubSpot etc.) a plus.

* Ability to work independently and manage multiple tasks simultaneously.

* Effective time management skills with the ability to meet deadlines.

* Team player with a collaborative and positive attitude