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ICT Service Desk Analyst

Salary £27,535 a year

Location Stoke-on-Trent

Hours per week 35

Contract Type Permanent

We’re looking for someone to provide technical support for Honeycomb Group’s ICT systems, giving great customer service and helping everyone to use technology effectively.

Job requirements:

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Providing excellent customer service on the ICT service desk, providing first and second line support.

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Making sure incident tickets are logged, triaged and resolved within agreed service level targets, providing great customer communication and updates from start to finish.

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Setting up and maintaining mobile equipment.

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Supporting the whole ICT team with administrative duties.

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Providing support and guidance on how to use technology provided to our staff.

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Providing ICT learning sessions for staff.

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Undertaking other duties as reasonably requested by management from time to time.

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Setting up new users and administrate user permissions and security.

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Delivering consistent outstanding customer service making sure that our customer’s satisfaction levels remain high.

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Working with various teams and colleagues to determine specific issues and support smarter ways of working.

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Administering and maintaining the asset and software licence register.

What we’re looking for:

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Some experience in a customer service role and an ICT support environment.

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Good working knowledge of Microsoft systems.

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Ability to solve problems using own initiative and prioritise work to meet deadlines.

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Great communication skills.

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Someone who is compassionate and supportive and happy to help no matter how big or small the problem is.

Help us to make sure everyone in our region has access to a happy home. APPLY NOW!

We’ll be interviewing as we go so might close the application process early if we find the right person.

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Who we are

The Honeycomb Group is a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Whether it’s developing and maintaining affordable homes, providing trusted home repairs and improvements, keeping people safe and well at home or providing support services, we're tackling the social issues that can isolate people from a happy home - Honeycomb Group is making our region vibrant