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Night Duty Manager

7pm to 7am, 4 on 4 off

Vauxhall, SW8

£39,000 Per Annum (Depending on Experience)

Experienced Night Duty Manager required to oversee the daily operations of the Front Desk of this large, high end modern private residential development in Vauxhall. As the Night Duty Manager you will be responsible for the delivery of the highest levels of customer service to all residents and guests at the development as well as overseeing the day-to-day operations of the concierge desk, you will be the main point of contact for all queries, The General Manager and Facilities Manager. Duties will include maintaining effective all-round line management of the concierge team, establishing and exceeding levels of customer service as the benchmark on which the rest of the Concierge Team will be measured, overseeing all staff administration including Staff Induction, Training, Annual Rota, Annual Leave forms, Overtime and Return to Work forms, understanding and following the company's Health & Safety policies and practices and identifying risks and hazards (to the General Manager and/or Facilities Manager) to continuously improve safety performance, handling confidential and sensitive information, dealing with issues and queries with utmost professionalism, and undertaking routine patrols around the development, observing and reporting accordingly. The Night Duty Manager should have significant experience gained within a similar role, previous management experience, experience of delivering 5* customer service, excellent written and verbal communication skills and a good understanding of Health and Safety processes