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Job Title             Software Support Engineer
Location            Walsall - Hybrid – (2dpw typically in the office)
Hours                 37.5 hours per week plus 1 week in every 5 week on-call duty
Salary                 Up to £40,000 per annum plus on call allowance
 
The role of a Software Support Engineer will be to support and maintain a wide range of software that’s associated with our Billing and CRM application.   
 
You will be part of the Managed Services Team who are responsible for managing client’s environments and providing support and consultancy to our non-managed clients.  You will get exposure to a wide range of software and the ability to make continual improvements to our processes to make them more efficient.
 
The Role

Troubleshoot & diagnose software issues to identify root causes and implement effective solutions 
Ensure software is secure and patched regularly 
Create monitoring and alerting routines
Ensure software process documentation is kept up to date
Providing technical support to our clients
Planning and testing of Disaster Recovery across multiple applications
Performing environment refreshes and deploying code
Be part of the 24/7 on call team to support our managed clients with core modules
 
What You’ll Need

3 years’ experience in a similar software support role
Good understanding of deployment processes (Gearset / GIT knowledge preferred)
Awareness of Cloud fundamentals
Security, backup and recovery concepts 
Excellent communication and analytical skills
Excellent troubleshooting skills
Knowledge/Awareness of the following would be desirable but not essential as we will provide training:

Salesforce Admin Tasks
AWS platform and services (e.g Amazon MQ, Amazon Connect) 
MuleSoft Anypoint Platform 
OpenEdge
Jira  

Agile Methodologies & Lifecycle processes
 
What You’ll Get in Return 

Competitive salary of up to £40,000 per annum plus bonus
Pension scheme with employers’ contribution 
25 days holiday
Free Parking on site
Gym on site
Cycle to work scheme
Employee recognition scheme
Focus on learning and development
Passionate about career development and training
Social events

REF-(Apply online only)