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Workforce Planner
Based in Hinckley
100% office based, Monday - Friday

As a Workforce Planner, you will play a key role in supporting the Operations team. Your primary focus will be to ensure the department is appropriately resourced, managing client calls and call-backs, and delivering accurate daily and weekly reporting.

Key Responsibilities:

Monitor and manage planned and unplanned employee absences across Advice Teams, ensuring timely communication of risks and solutions to the Workforce Planning (WFP) Lead.
Support the smooth operation of the workforce through effective scheduling to meet service level requirements.
Manage and update holidays, overtime, absences, shift patterns, and schedules, including early/late shifts, lunches, and out-of-hours cover for holidays.
Process annual leave requests in line with company policies, maintaining up-to-date records, and providing quarterly reports to the Management Team on booked and outstanding leave.
Ensure that teams have adequate staffing levels, particularly during peak times.
Identify and propose solutions to enhance productivity and support ongoing workforce planning projects.
Work with the Head of Development & Demand to coordinate and schedule training activities for staff.

Qualifications and Skills:

Strong organisational and time-management skills
Effective communicator
Analytical mindset, comfortable with reporting and data analysis

This is a dynamic role within the Operations team, ideal for someone who thrives in a fast-paced environment and has a proactive approach to workforce coordination. If you're detail-oriented and looking to make an impact, we'd love to hear from you.

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